All order statuses can be changed manually using the Status tab in the customer orders sections.
| Status | Description | Notes |
|---|---|---|
| Pending payment | The order has been received, but no payment has been made. Pending payment orders are generally awaiting customer action. | This method is controlled by the customer and is set to this when they added the product to their cart but did not check out. |
| On hold | The order is awaiting payment confirmation. Stock is reduced, but you need to confirm payment. | The On hold status is generally assigned to an order when a customer pays via an “offline” payment method that doesn’t have immediate payment confirmation. Offline payment methods require you to manually verify the payment was processed; once you confirm payment has been received, you can change the status of the order. You may also see the On hold status if MMG fails to authorized and capture the funds. |
| Processing | Payment has been received (paid), and the stock has been reduced. The order is awaiting fulfillment. | All orders require processing except those in which all products are both Virtual and Downloadable This is your cue to deliver the order and manually change the status to Completed. |
| Completed | Order fulfilled and complete. | Requires no further action. |
| Failed | The customer’s payment failed or was declined, and no payment has been successfully made | Depending on the payment gateway and the payment confirmation method it uses, this status may not show immediately. Orders will be marked Failed if the order was abandoned before payment was complete and the hold stock window expires without a response. |
| Draft | Draft orders are created when customers start the checkout process while the block version of the checkout is in place. | Orders in the Draft status are only visible on the “Draft” sub-tab of the Orders overview page. |
| Canceled | The order was canceled by an admin or the customer. | When an order has the Canceled status, stock for line items on the order is returned to the store’s inventory if inventory management is enabled. An order with the Canceled status may need to be refunded. Check the order’s notes and your payment gateway’s documentation for details. |
| Refunded | Orders are automatically put in the Refunded status when an admin or shop manager has fully refunded the order’s value after payment. | If you opt to use the Manual Refund option, it is possible for an order to reach this status without the customer’s funds having been returned. |
